| đź“© Dear Lisa,
As the COO of a rapidly growing tech startup, I'm facing a dilemma. Our visionary CEO, Alex, believes that implementing structured processes will stifle our team's creativity and freedom. He even resists a formal onboarding process! This resistance from the top is causing confusion and inefficiencies as we scale. How can I address his attitude and do my job?Â
Sincerely,
Process-Blocked COO
 ____________________________
✒️ Dear Process-Blocked COO,
Thanks for reaching out! Resistance is a common sentiment among founders or visionary leaders. As you know, process isn’t restriction—it’s freedom. Without it, chaos takes over, leaving no space for innovation.Â
Perhaps it will help your visionary to think of a world-class restaurant. The chef’s creativity flourishes because processes ensure efficiency—ingredients are prepped, stations are organized, and orders flow smoothly. Without these chaos would take over: missing ingredients, overlapping duties, or errors on order delivery. These challenges leave no time for innovation!Â
If your visionary is resisting – for example – an onboarding process, share with them the predictable reality: Untrained new hires, senior managers wasting time, and leaders in constant firefighting mode.
What would it look like if you introduced a simple Onboarding Checklist, assigned mentors or rolled out a weekly onboarding program?
Your visionary will (hopefully) agree that onboarding will improve and the senior engineers will have more time to focus on new product features – that is, the innovation your CEO seeks!
The great news is once your visionary is onboard they will help you champion this effort! Remind your whole team that lack of process creates confusion, whereas PROCESS CREATES FREEDOM!
To Your Success,
Lisa
Process! How Discipline and Consistency Will Set You and Your Business Free
Process Tools for Business Leaders and EOS Implementers
If you’re ready stop the frustration and drive RADICAL ACCOUNTABILITY for results, we’ve got tools to help:Â
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