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Process Success™ for leadership teams
Stop losing freedom, time, customers, employees and profit to broken process.
You built the business for freedom. Somewhere along the way, it started running you. Broken process is quietly costing you time, good people and profit.
Whether you run on the Entrepreneurial Operating System (EOS®) or your own, welcome.
Step 1: the free Profit Leak Calculator, under five minutes. Step 2: get started with the One-Day Process Workshop for Your Team, live on Zoom.
Co-author of Process!
Traction® Library
EOS Implementer®
Self-implemented EOS in our own company first, now 500+ sessions with others
Hundreds of leaders
Taught in workshops, online webinars and private consulting over the years
EOS Conference speaker
On process and other EOS tools
Does your business still run through you?
Most leaders don't see it happening. They just feel it.
It's 5:30 on a Tuesday, and you're still the one everyone comes to for answers.
Five people do the same job five different ways.
You wrote it down once. It went in a binder, and nobody follows it.
You can't take a week off without checking in.
That isn't a people problem. It's a process problem. And it costs more than your time.
What does broken process cost a business?
Across hundreds of workshops and consulting engagements, I consistently see 5 to 10% of profit leaking out through process gaps.
It hides in every question you answer twice, every good employee who leaves because nothing was clear, every fire you put out again, and every discount you give to make a mistake go away. Gallup puts unnecessary turnover at $1 trillion a year in the United States alone.
See what it costs your company in under five minutes. Free, and easy to share with the rest of your team.
What changes when your processes are Followed By All?
Before
- Every answer runs through you.
- Everyone does it their own way.
- Good people leave because nothing is clear.
- Profit leaks where you can't see it.
- Vacations involve many check-ins on email, text, calls, etc.
After
- The team finds the answer without you.
- A new hire follows the steps on day one.
- Customers get the same experience every time.
- You take a week off, and the business runs the same.
- Your company is more profitable.
- You all get more freedom!
Process creates freedom.
Three options to get your processes Followed By All
Pick the one that fits your team. Each starts with your whole leadership team in the room.
Option 1 · Done with you, with Lisa
One-Day Process Workshop for Your Team
You have carried this long enough. One day on Zoom with your leadership team. You leave aligned, with your first core process documented and a plan for the rest.
- Six hours live, up to 15 leaders and managers
- A year of the online workshop, up to 7 users
- A year in the Process Culture Community, live with me every month
Option 2 · Do it yourselves
The Process Self-Implementer Workshop
Grab your leadership team and get the keys to exit the escape room. Nine rooms, one room a week, inside meetings you already hold. One quarter later, one core process is Followed By All.
- Leadership Team Pack, $1,750 a year, up to 7 users
- Room 1, the Lobby, is free
- Accountability check-ins that realign your leadership team. 14-day refund.
Option 3 · Larger, complex companies
Process Consulting for Large Companies
At your size, broken process shows up as a different customer experience in every location. We work department by department, twice a month, until the processes that matter are Followed By All.
- $50M+ in revenue, 200+ employees, or more than one location
- Six-month minimum
- Two client spots a year, based on good fit
What leaders say about this work
“With easy to understand core processes in place, we’ve moved from constantly putting out fires to focusing on the future.”
Erik Piaisio
President, American Surgical Company
“We took a 35-step process and reduced it to just 16 clear, simple steps that every market now follows. Our team finally has real buy-in, and for the first time we’re ready to start packaging and scaling how we work.”
Andrew T.
Director of Operations
“Our operations team drafted their entire materials purchasing subprocess in less than an hour. We’ve been trying to do this for years.”
Brian S.
COO
Who is Lisa Gonzalez?
I'm an EOS Implementer and co-author of Process! How Discipline and Consistency Will Set You and Your Business Free, from the Traction Library.
I started as a lawyer. Then I helped scale a start-up remodel company into one of the largest residential remodelers in the country, operating in multiple states, running on EOS. I learned the hard way what a binder nobody follows really costs.
I have taught this work in hundreds of workshops and spoken at EOS Conferences for several years. The Self-Implementer Workshop is the perfect version your leadership team runs on its own.
Questions leaders ask
What is a profit leak?
It is the profit a company loses when work depends on memory instead of a process everyone follows. It shows up as rework, repeated questions, turnover and discounts given to fix mistakes.
Unfortunately, it NEVER shows up as an obvious line item on the P&L.
In my work with leadership teams, the number lands between 5 and 10% of profit. Every time. The free Profit Leak Calculator estimates yours.
How many core processes should a company have?
Five to twelve. That is the handful Process! recommends (Ch. 4, Step 1). A longer list usually means sub-processes made the cut.
Do we need an EOS Implementer to do this?
No. The Self-Implementer Workshop works whether you self-implement EOS or work with an EOS Implementer. If you have one, keep them. This is the work between sessions that turns a documented process into a followed one.
How long does it take?
One quarter, the same window as a Rock. Most teams do one room a week.
What does it cost?
Room 1, the Lobby, is free. The Leadership Team Pack is $1,750 a year for up to 7 users, with a 14-day refund from the day you buy. Once the leadership team is aligned, roll the work out to the rest of your team with the Rollout Pack, 3 seats at a time.
The One-Day Process Workshop for Your Team is priced on a discovery call. It includes the day on Zoom, a full year of the online workshop for up to 7 users, and a year in the Process Culture Community, live with me every month.
What if we want your help live or we are a larger, complex company?
Want me in the room? The One-Day Process Workshop for Your Team is one fast-paced day on Zoom with your leadership team and managers, followed by a year of The Process Self-Implementer Workshop and a year in the Process Culture Community. For companies with $50M+ in revenue, 200+ employees, or more than one location, Process Consulting for Large Companies is the right fit.
Which option is right for us?
Want it done in a day, with me in the room? Option 1, the One-Day Process Workshop for Your Team. Want your team to run it yourselves, one room a week? Option 2, The Process Self-Implementer Workshop. $50M+ in revenue, 200+ employees or more than one location? Option 3, Process Consulting for Large Companies. Not sure? Run the free Profit Leak Calculator first. Your results page points you to the right next step for your company size.
What is broken process costing you?
Find your number in under five minutes. Then decide what to do about it.
Process creates freedom.
Process Success™ and related terms are the property of Processable, LLC. EOS®, The Entrepreneurial Operating System®, EOS Implementer® and Traction® are trademarks of EOS Worldwide, LLC. Process Success is an independent program of Processable, LLC, not created or sponsored by EOS Worldwide, LLC.