As a business leader, when you bring up the need for process documentation, do people seem interested? Are they committed? Are you? If they're interested, but not committed, it may feel like...

“The Checklist Manifesto” by Dr. Atul Gawande has become my go-to for reinforcing the power of checklists in our work life.

You might be asking, what’s so special about checklists?...

Let's dive into a question that might seem straightforward but is essential to your business: What is a business process?

Let’s first define what a process is so we start off on the same page....

Process is everywhere, and I was recently reminded of this while volunteering with the amazing team at Project Angel Heart. Now, let me be clear, I am not trying to brag about my philanthropic...