What Is Process! About? Book Summary

About Process! How Discipline and Consistency Will Set You and Your Business Free, by Mike Paton and Lisa González (BenBella Books, The EOS Mastery Series). Written by co-author Lisa González.

Process! is the official EOS book on the Process Component. It shows leadership teams how to identify their handful of core processes, document and simplify them, and package them so the team actually follows them. The promise in the title is real: discipline and consistency create freedom, profit, and peace of mind.

What the book is about

Most businesses do not suffer from bad people. They suffer from missing or weak process. Process! is the practical guide to fixing that. It is built around the Process Component of the Entrepreneurial Operating System (EOS), and it gives leadership teams a simple, repeatable way to turn knowledge that lives in people's heads into systems the whole company can run on.

I co-wrote it with Mike Paton because we kept seeing the same gap. Teams build the Vision, People, and Meetings parts of EOS beautifully, then leave process underdeveloped. That gap quietly drains profit and makes execution harder than it needs to be. This book closes it.

The core framework: Identify, Document and Simplify, Package

The heart of the book is a three-step approach any team can use.

Identify. Agree as a leadership team on the five to ten core processes that drive most of your results. Start with the revenue and customer-facing ones.

Document and Simplify. Get each process out of people's heads and onto paper. Then strip away the complexity and keep the 20 percent of steps that drive 80 percent of the result. Aim for a few pages, not a manual.

Package. Make each process easy to find, easy to use, and easy to train, so it gets followed every time.

Key takeaways

Document the vital few, not everything. A core process should fit in a few pages. Detail lives in checklists a level below.

Involve the people who do the work. Teams follow procedures they helped build.

Getting processes followed is a leadership habit. Train the team, measure compliance, manage to it, and update on a schedule. Followed By All is the goal, not a binder on a shelf.

Process is not bureaucracy. Done well, it creates speed, consistency, and freedom for the leader.

Who Process! is for

Founders, visionaries, integrators, and operators who want their business to run without depending on them for every decision. It is written for teams running on EOS, and it works just as well for any small or mid-sized company that wants more consistency.

About the authors

Mike Paton is a longtime EOS Implementer and a co-author in the EOS Mastery Series. Lisa González is a Certified EOS Implementer® and process consultant who has taught process mastery to hundreds of leadership teams and trained EOS Implementers worldwide.

Where to get Process!

Ready to read it? Order Process! Prefer to try before you buy? Download the first chapter free.

Frequently asked questions

What is Process! about?

It is the EOS book on the Process Component. It teaches leadership teams how to identify, document and simplify, and package their core processes so the team follows them, which frees up the leader's time and stops the profit leaks caused by inconsistent execution.

Who wrote Process!?

Mike Paton and Lisa González, published by BenBella Books as part of The EOS Mastery Series.

What is the EOS Process Component?

It is one of the Six Key Components of the Entrepreneurial Operating System. It is about documenting your handful of core processes, simplifying them, and getting your whole team to follow them consistently.

Who should read Process!?

Founders, visionaries, integrators, and operators, especially teams running on EOS who have strong vision, people, and meetings but a weak process foundation.

Is Process! part of a series?

Yes. It is part of The EOS Mastery Series, the library that builds on Traction.