Your leak so far, per year
$0
$0 every workday
Stop the Leak
What is broken process costing your business?
Every business leaks profit through broken and missing process. The only question is how much. That's the range below. It's not your number.
“In the companies I work with, teams lose 5 to 10% of their profit to broken and missing process.”
Five quick questions. About two minutes. We start you on typical numbers, so slide them until they look like your company. Watch the meter up top.
Leak 1 of 5 · Leadership time
"Got a minute?" It's never a minute.
Every "quick question" pulls a leader off their own work, and getting back on track takes far longer than the question did. When the process lives in someone's head, the questions never stop.
Interrupted work “was resumed, on average, in 23 minutes and 15 seconds.”
Use your own number. Some interruptions take longer.
Leak 2 of 5 · Turnover
Good people, gone.
When nobody knows the "right way," training is a coin toss and good people leave. How many left in the last 12 months?
Replacing an employee “can range from one-half to two times the employee’s annual salary.”
Leak 3 of 5 · Customers
"It depends who you get."
Customers notice when the experience changes from one person to the next. How many walked in the last 12 months because of it?
32% of customers would stop doing business with a brand they loved “after one bad experience.”
Leak 4 of 5 · Rework
Doing it twice.
Redos, errors, scope creep, the "we'll eat that one." Every fix eats margin on work you already sold.
“One project with no documented process cost our remodeling company more than $500,000 in hidden costs.”
Leak 5 of 5 · Tribal knowledge
"Only Jordan knows how to do that."
Time your team spends asking around, searching, or inventing their own way because the process lives in someone's head.
Workers spend “nearly 20 percent” of the workweek looking for internal information or tracking down colleagues who can help. That's one day a week.
Optional · About your company
So we point you to the right next step.
Skip any of these. Add your profit to see your leak as a share of it.
Your annual profit leak
$0
In the companies I work with, the range is 5 to 10% of profit. Your full breakdown shows where you land.
What would you and your business do with $0 a year?
Pick any that fit. It goes into your breakdown.
Your full breakdown includes:
- What each of the five leaks costs you, ranked
- Your biggest leak and where to start
- Your leak as a share of profit
- The right next step for your company's size
- The detailed spreadsheet, emailed to you
Enter your name and email below. Your breakdown opens on the next page, and the spreadsheet comes to your inbox.
Sources: Lisa González, co-author of Process! (5 to 10% profit leak); Gloria Mark in Gallup Management Journal, 2006 (interruptions); Gallup, 2019 (turnover); PwC, 2018 (customer loss); McKinsey, 2012 and Panopto, 2018 (tribal knowledge). The numbers are your estimates. Treat them as a conversation starter for your leadership team.
Get your full breakdown
Your breakdown opens on the next page: every leak ranked, your biggest one, and where to start. The detailed spreadsheet comes to your inbox.
