EOS® has given you great traction, but if your Process Component is weak, your team still leans on you to solve issues, profit continues to leak, customers experience inconsistency, and on and on.
The Process SuccessTM System, created by Lisa Gonzalez, EOS Implementer® and co-author of Process! Lisa helps your team do more than just document. It equips them to simplify, own, and follow your processes consistently.
Why I built Process Success™
I ran a business before I taught anyone else how to run one. I helped scale a start-up remodel company with my husband, and I self-implemented EOS® in it years before I was certified. I know what it is to be the bottleneck in your own company, and to own a binder of documented processes that nobody follows.
Then Mike Paton and I wrote Process!, the official EOS® book on the Process Component and part of the Traction® Library.
Process Success™ is what I built around the book: the tools, the language and the sessions that turn documentation into processes your team actually follows. Most companies leak five to ten percent of revenue through process gaps. That is the number this work goes after.
Who I serve
- Companies running on EOS® with an implementer. Your implementer owns the system. I come in on the Process Component alone, and I do not step on that relationship.
- Self-implementers. You run EOS® yourself and Process is the component that keeps sliding to next quarter. I was you.
- The EOS® community. Certified and Expert Implementers, and the MCEs. Everything I have built for teaching Process is free to you.
- Companies that have graduated from EOS®. You kept the discipline. Now the processes have to hold up past the people who wrote them.
How we work together
Process Success™ Advising. A six-month minimum engagement for $100M+ companies. We meet twice a month, department by department, facilitating, teaching and coaching your team to document, simplify and package one to two sub-processes, then roll the training out.
The Private Process Success™ Workshop. One day with your leadership team and managers, in person or virtual. Session fee plus travel.
The Process Success™ course. An annual license for your team, $250 per seat, per year. Five seat minimum.
The Process Success™ Bootcamp. A free live virtual session on Monday, March 8, 2027, 11:30am to 2:30pm MT.
Free training for EOS Implementers. The facilitation guide, the workbook and a live peer session on Monday, February 8, 2027, 11:30am to 2:30pm MT, free to Certified and Expert Implementers.
Process Success™ for Construction Companies. Core processes, subcontractor handoffs and closeout for residential and commercial contractors.
Start free
Read the book. Browse the guides and tools. Download the templates. Find your profit leak.
When business processes aren’t simple, visible, or followed, everyone pays the price.
When business processes aren’t documented simply, easy to access, or consistently followed, leaders and managers end up in one of two places:
- Your team relies on you (or other leaders) for every question, decision, or roadblock.
- Or worse... they don’t ask. They guess. They wing it.
In both cases, you're the bottleneck. Or the firefighter. Or the bad guy. Or all three.
This (unfortunately common) experience leads to:
- Costly mistakes
- Inconsistent service
- Client frustration
- Employee burnout
- Slow growth
Even if you're running on EOS® (or any other business operating system), weak process accountability means your vision is being executed differently by every team member, causing chaos for you.
Every process misstep is invisibly draining time, profit, and trust. You won’t see it on your P&L.
Our Simple System That Makes Your Processes:
Easy to find
Easy to follow
Easy for your team to comply
That’s exactly what we build in the Process SuccessTM> Bootcamp. It is a focused program for teams who want clarity, consistency, and freedom to lead.
Our Proven Process
What Past Clients are Saying...
We took a 35‑step process and reduced it to just 16 clear, simple steps that every market now follows. Our team finally has real buy‑in, and for the first time we’re ready to start packaging and scaling how we work.
We once spent $250K on a process no one used—80+ pages that just sat on a shelf. This program showed us how to simplify and make it usable. Now our team follows it daily, and process finally drives real results.
As a hair-on-fire Visionary, I resisted process for years. This program gave us the tools to launch it and actually sustain it. Now I’m finally leading strategically, not buried in details.
Our operations team drafted their entire materials purchasing subprocess in less than an hour. We’ve been trying to do this for years.
